Frequently Asked Questions
Periodically we do accept new artists. Please click here for more information on if we are currently accepting and how to submit your portfolio.
We ship all of our packages via UPS or FedEx. Shipping includes insurance, tracking, and signature confirmation. Please see the table below for shipping costs.
We currently only offer shipping to the US and US territories. We are unable to ship to PO Boxes. We do not offer international shipping at this time. Signature confirmation is required and will be added to all orders. Once a package has been signed for, we cannot be responsible for lost or stolen packages.
UPS/FedEx Ground Order Value Shipping Fee Standard $0.00–$100.00 Free Standard $101.00–$250.00 $25.00 Standard $251.00–$500.00 $35.00 Standard $501.00–$1,000.00 $45.00 Standard $1,001.00–$2,000.00 $75.00 Standard $2,001.00–$3,000.00 $150.00 Standard $3,001.00–$4,000.00 $200.00 Standard $4,001.00–$5,000.00 $250.00 Standard $5,001.00 and up $300.00
We currently offer UPS ground shipping which typically arrives in 3-7 business days depending on your location and time of the year. Should you require expedited shipping, please reach out to us so we can give you a custom quote. You can or call us at (571)-386-8481, or email firstname.lastname@example.org
Yes we frame! Framing page and options coming soon. In the meantime, send us an email at email@example.com and we will be able to help match you with the perfect frame for your beautiful new artwork!
You can purchase a gift card here.
Select the gift card's total from the drop-down menu and add the name of the recipient. Click Buy It Now and follow the payment instructions. We'll email you a virtual gift card once your order has been confirmed.
Gift Card Expiration
All gift cards are valid for one year from the date of purchase. If you don’t use your credit within that time, your gift card will expire automatically.
Accepted Payment Methods
Payment methods we accept:
American Express, Mastercard, Visa
Apple Pay, Google Pay
PayPal (online only)
We currently do not accept Discover. We are unable to accept C.O.D.s, checks, travelers checks, or money orders. Cash is accepted in-store only.
If you change your mind after placing your order, get in touch with us at firstname.lastname@example.org or give us a call at (571)-386-8481 and we’ll do our best to cancel it before it is shipped.
If the artwork has already been shipped, please reach out to us directly at email@example.com. We are only able to accept unopened packages. We are not able to refund shipping costs, and the customer is responsible for return shipping.
At this time, we are unable to offer refunds on original artwork.
In the unlikely case that your artwork arrives damaged, please email us with the details of your order and photos of the damaged piece. Once we've had a chance to review the damage, we will issue you a prepaid return slip via UPS. Please save and reuse the packaging material your artwork arrive in. Once you have repacked the artwork, attach the prepaid UPS label and drop off at your nearest UPS location. Once the damaged piece is returned to us, we will attempt to fix the damage. Once the issue is fixed, we will resend your package to you at our expense. If we are unable to fix it, we will then issue you a full refund, minus initial shipping costs. Please reach out to us at firstname.lastname@example.org to begin this process.
We are unable to accept returns on pieces that have been framed. If there is damage to the frame, please see our "Damaged artwork" policy and reach out to us at email@example.com
How to return your artwork
Please see the "Damaged artwork" policy listed above and reach out to us at firstname.lastname@example.org
In the event that we have determined a refund is necessary, we will process your refund via original electronic payment method, credit card, or issue a store credit once the artwork has been returned and assessed by Portfolio Gallery. We are unable to issue returns via cash or check. In the event you paid with cash in-store, we will issue you a store credit for the same amount. We are unable to offer refunds on shipping.
Refunds back to your card or original payment method may take up to 7 working days to appear in your account depending on the provider.